- What information do we collect about you?
- Access to your information and correction
- Other websites
- How to contact us
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. We do not store credit card details nor do we share customer details with any 3rd parties.
How long is your data retained?
- Booking data: We will store your data for 12 months after your last visit to Ice Factor
- Data relating to complaints: We will retain your data for 6 years after the case is close
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to companies within the Ice Factor Group so that they may offer you their products and services. The Ice Factor Group will not share your information for marketing purposes with companies outside the Ice Factor Group. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Ice Factor Group. If you no longer wish to be contacted for marketing purposes, please email us or sign into your online account to unsubscribe.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us or write to us at the following address:
Ice Factor Group HQ
Unit 30 intu Soar Braehead
Kings Inch Road
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following cookies allow us to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
- Track the pages you visits via Google Analytics
- Allow you to share pages with social networks such as Facebook
- Allow you to share pages via Add This
How to contact us